Define the setting, critical moment, and what could be won or lost. Is a customer threatening churn? Is a teammate disengaged after feedback? Assign time limits, conflicting goals, and partial information so tensions feel real, choices feel costly, and debriefs uncover practical leverage points participants can use immediately.
Define the setting, critical moment, and what could be won or lost. Is a customer threatening churn? Is a teammate disengaged after feedback? Assign time limits, conflicting goals, and partial information so tensions feel real, choices feel costly, and debriefs uncover practical leverage points participants can use immediately.
Define the setting, critical moment, and what could be won or lost. Is a customer threatening churn? Is a teammate disengaged after feedback? Assign time limits, conflicting goals, and partial information so tensions feel real, choices feel costly, and debriefs uncover practical leverage points participants can use immediately.
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